RECALL SUBMISSION FORM

Welcome to our recall submission form!

We have set this up to make the process as easy as possible for you.

Here, you will be able to upload a photo (or photos) of your recalled garment(s) and submit them for approval.

Once approved, you will receive either a refund of your purchase price, or a store credit, whichever you prefer.

The store credit will be the amount you paid plus 20%, or the full retail price of the item, whichever is higher. Basically, if you bought an item on sale, we want to make sure you can replace it, and if you paid full price, we are giving you an extra 20%.

How do I know my garment is part of the recall?

1. The style and print is pictured on the "Recalled Garments" pages.
2. The label in the back of the neck shows one of the following codes:
   TX-JM-I-XXII
   TX-JM-VII-XXI
   TX-JM-I-XXI
   TX-JM-VII-XX
3. You bought or received the item as a gift between August 2020 and April 2022.

Once you have identified which items are part of the recall, you will destroy them by cutting them in half, then submit a photo of them to get approved for a refund or store credit.

If you still have questions, you can email us at safety@winterwaterfactory.com. We might not respond as quickly as usual, but we are here to help!

Thank you, always, for being our favorite part of running this small company. We are so very sorry for any worries or troubles this has caused you.